Responsible Gambling

At Ragnabet Casino, we are committed to safer gambling and to helping players stay in control. Player safety matters to us, so we encourage controlled play, clear personal boundaries and taking a break whenever gambling stops feeling manageable.

How we support player protection

Gambling should remain an activity you can manage within your own limits. We encourage you to keep it separate from essential spending and other commitments, and to check in with yourself regularly. If you are concerned about your play, you can use the self-assessment questionnaire to reflect on your habits. It is not a diagnosis, but it may help you decide whether to seek further support.

Identity checks may be required before withdrawals. Keeping your account information accurate and responding to requests for documents can help avoid delays.

Set limits on your activity

Deposit and loss limits

Decide in advance how much you can afford to spend, and do not increase that amount to recover losses. If deposit or loss limit controls are available in your account, consider setting daily or weekly limits that fit your budget. Contact our support team if you need help checking which controls are available.

Time limits

Set a time for your gambling activity to end before you begin. Take regular breaks and avoid playing for longer than planned. If your account offers time reminders or session controls, use them to support your limits. You can contact support to ask about available account controls.

Account breaks and self-exclusion

If you need time away, consider taking an account break or choosing self-exclusion. Self-exclusion lets you select an exclusion period. You can request an extension or a permanent block at least 24 hours before the selected period ends. Early reopening may be considered only in exceptional circumstances, so do not rely on it when choosing an exclusion period.

Signs that gambling may be becoming a problem

Consider seeking support if you find it difficult to stop, spend more time or money than intended, chase losses, hide your gambling, or notice it affecting your work, relationships or finances. These signs are reasons to pause and talk to someone you trust or a support service.

Tips for staying in control

• Set a budget and a time limit before you start.
• Do not borrow money or use funds needed for everyday costs.
• Take breaks and avoid gambling when upset or under the influence of alcohol.
• Step away if you are no longer enjoying the activity or following your limits.

Professional help and support

If you are worried about your gambling, consider speaking with a trained adviser or healthcare professional. Support is available through organisations such as GamCare, as well as NHS services. You do not need to wait until the situation feels severe before asking for help. Our support team can also explain the account controls available to you.