Contact Us
Our support team can help with questions about games, promotions and payment methods, as well as account-related issues and technical concerns. If you need help with a withdrawal or would like to share general feedback, choose the contact option that best matches your enquiry. You can reach the team by email or phone using the details below. Please include relevant account information when contacting us, but never send your password or full payment card details.
| Department | Contact |
|---|---|
| Customer support email | [email protected] |
| General enquiries email | [email protected] |
| Affiliate enquiries email | [email protected] |
| Phone number | +44 20 7946 0382 |
| Working hours | 24/7 |
For account and payment questions, contact customer support. Send partnership requests to the affiliate team, and use general enquiries for feedback or other questions. Email is a convenient option if you need to explain an issue in detail.
Email Support
For detailed requests, account issues or cases requiring documents, email is the preferred contact method. Please send your message to [email protected] and include a clear subject line, your full name and up-to-date contact details. Attaching relevant documents speeds handling. Providing precise account information helps avoid delays and allows our team to respond quickly.
Contact Form
Response Time
Support response times: most queries receive a reply within one business day. Simple requests via live chat are usually handled immediately, while email enquiries typically get a response within 24 hours. Complex cases, such as account verification or payment checks, may take longer depending on their nature and third-party processing. We will update you if additional time is required.
Feedback
We want to hear from you. Share feedback, suggestions or ideas to help improve games, promotions and site navigation. Every message is reviewed by our team and used to enhance features, fix issues and refine offers. Your input helps shape updates and makes the site better for everyone. Use the feedback form or live chat to get in touch.