Data Privacy Policy

At Ragnabet Casino, we take your privacy seriously. This Privacy Policy explains what information we collect when you use our website, how we use and protect it, and the choices available to you. It also describes when we may share information with service providers that help us operate your account.

Information we collect

Personal data

When you create or manage an account, we collect information you provide, such as your name, date of birth, contact details and address. We may also request documents to confirm your identity or address. If you contact our support team, we keep a record of your enquiry and our response.

Technical data

We collect information about how you access and use the website. This may include your IP address, device and browser details, pages visited, login activity and cookie data. These details help us keep the website working, identify technical problems and protect accounts from unauthorised access.

Transactional data

We keep records of deposits, withdrawals, payment methods and account activity. We use these records to process transactions, respond to payment queries and maintain an accurate account history. Payment providers may collect additional information directly when you use their services.

How we use your information

We use your information to provide account services, process payments, confirm account details and respond to requests. We also use it to monitor website performance, investigate unusual activity and help keep accounts secure. Where required, we may use information to meet legal obligations or resolve disputes.

We aim to use personal information only for purposes connected with your use of Ragnabet Casino or for other purposes explained to you when the information is collected.

How we protect and store data

We use access controls and other security measures to help protect information against unauthorised access, loss or misuse. Access to personal information is limited to people and providers who need it for their work. No online service can remove every security risk, so we also encourage you to use a strong password and keep your login details private.

We retain information for as long as needed to operate accounts, handle requests and meet applicable obligations. Retention periods depend on the type of information and why it was collected.

Cookies and tracking technologies

Cookies and similar technologies help the website remember preferences, support account functions and understand how visitors use its pages. Some are needed for the website to work properly. You can manage cookies through your browser settings, although blocking certain cookies may affect website features.

Your privacy rights

You may ask to access the personal information we hold about you, correct inaccurate details or request deletion. You may also have other rights concerning how your information is used. These rights can depend on the circumstances and applicable law. We may need to verify your identity before completing a request, and some information may need to be kept to meet legal or operational obligations.

Sharing information with third parties

We may share relevant information with payment, identity-checking, technical and customer support providers where needed to deliver our services. We may also disclose information when required by law or to protect the security of accounts. We expect providers handling information on our behalf to protect it and use it only for the agreed purpose.

Updates to this policy

We may update this Privacy Policy when our services or data practices change. The current version will be available on this page. Please check it from time to time to stay informed about how we handle your information.