User Terms and Conditions

These Terms and Conditions describe the rules for using Ragnabet Casino and the responsibilities that apply to both you and us. By creating an account or using the platform, you agree to follow these terms. Please read them alongside any rules shown for a particular game, payment method or promotion.

Account responsibilities

You may hold one personal account. You must provide accurate details when registering and keep your contact information up to date. Your account is for your own use: do not share your login details or allow anyone else to play through it. You are responsible for activity on your account unless you tell us promptly that it may have been accessed without your permission.

We may ask you to verify your identity, address or payment details. The information and documents you provide must be genuine and must match your account. We may restrict account access or delay a withdrawal while required checks are completed.

Eligibility requirements

You must be at least 18 years old, or older if a higher minimum gambling age applies where you are. You must also be legally permitted to use the platform from your location. We may refuse registration or restrict an account if these requirements are not met. It is your responsibility to check that your use of the platform complies with laws that apply to you.

Acceptable platform use

Use Ragnabet Casino fairly and only for lawful personal play. Do not create duplicate accounts, use another person’s payment method, interfere with games or systems, or attempt to gain an unfair advantage. We may review unusual account or gameplay activity and suspend or close an account where we reasonably believe these terms have been breached. Where a review affects your balance, we will assess it under the applicable rules.

Please use the platform responsibly. If you need a break, you can request self-exclusion. Contact support if you need help with an account restriction or a responsible gambling request.

Bonuses and promotions

Promotions may have separate eligibility rules, wagering requirements, game restrictions, maximum bets, expiry periods and limits on withdrawals of bonus winnings. Check the terms of an offer before taking part. Bonus funds and real-money funds may be treated differently. Cancelling a bonus or requesting a withdrawal while one is active may result in the loss of the remaining bonus balance and associated winnings, as set out in the relevant promotion terms.

Deposits and withdrawals

Payment methods must belong to the account holder. Available methods may depend on your account, and withdrawals are subject to verification and payment checks. We may ask for supporting documents before releasing funds. Deposited funds are subject to a 3x turnover requirement before related funds can be withdrawn; a processing fee may apply if that requirement has not been met. This is separate from any bonus wagering requirement.

We process withdrawal requests within three business days, although identity checks and processing by your payment provider may take additional time. We do not guarantee when funds will reach you.

Disputes and complaints

If you believe an account, payment or game decision is incorrect, contact [email protected] with your account details and a clear description of the issue. We will review the relevant records and respond with our findings. Please do not send passwords or full payment card details by email.

Changes to these terms

We may update these Terms and Conditions to reflect changes to the platform, our procedures or applicable requirements. The current version will be made available on the platform. You should review it from time to time; if you do not agree with an update, you should stop using your account and contact us about any remaining balance.